Last updated: May 18, 2026
At KittyGrass™, we want you to be satisfied with your purchase. The following policy explains our return, refund, and replacement procedures.
Eligible purchases are covered by our voluntary 90-day money-back guarantee, beginning on the date the order is delivered.
If you are not satisfied with your purchase, you may contact us within 90 days of delivery to request a return.
To qualify for a refund:
The product must be returned to us.
The product must include all original parts and accessories.
The customer must contact us before returning the product to receive return instructions.
Returns sent without prior authorization may not be accepted.
For returns made under the 90-day money-back guarantee that are not due to a defective, damaged, or incorrect product, the customer is responsible for all return shipping costs.
Refunds are issued after the returned product has been received and inspected.
This voluntary guarantee does not limit any mandatory consumer rights that may apply under local law.
If your product:
Has a manufacturing defect;
Arrives damaged during shipping; or
Is different from the product you ordered;
please contact us as soon as possible with your order number, a description of the issue, and photos of the product and packaging when applicable.
For eligible claims involving a defective, damaged, or incorrect product, we will provide an appropriate replacement or refund at no additional cost to the customer, including reasonable return shipping costs when a return is required.
Shipping damage should be reported within 48 hours of delivery whenever reasonably possible.
For eligible returns that are not caused by a defect, shipping damage, or an incorrect item, the customer is responsible for the cost of returning the product.
The original product must be returned before a refund is issued.
Any mandatory rights regarding cancellation, withdrawal, refunds, or shipping costs under applicable consumer law remain unaffected.
Returned products should be kept in good condition and include the original accessories and components.
A refund may be reduced or denied, to the extent permitted by applicable law, if the product:
Has been damaged through misuse or improper handling;
Shows use beyond what is reasonably necessary to inspect the product;
Is missing parts or accessories; or
Has been materially altered after delivery.
Before returning any product, contact us at:
hello@kittygrass.store
Please include:
Your order number;
The reason for the return;
Photos of the product and packaging when applicable.
We will provide the applicable return instructions after reviewing your request.
Do not return a product to the address shown on the shipping package unless we specifically instruct you to do so.
Once an eligible return is received and inspected, the approved refund will be issued to the original payment method.
Processing times after a refund is issued may vary depending on the customer's bank or payment provider.
Where applicable law requires reimbursement of the original standard delivery charge, that amount will also be refunded.
Orders that have already been shipped are subject to our Shipping Policy.
If a shipment exceeds the period established in our Shipping Policy for investigating a potentially lost package, we will open an investigation with the carrier.
If the shipment is confirmed lost, we will provide a replacement or refund in accordance with our Shipping Policy.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived under the laws applicable to the purchase.
For any questions regarding returns, refunds, or replacements, contact:
hello@kittygrass.store